Desktop Support
From product acquisition to disposal, our certified technicians can support the entire life-cycle of your IT assets, providing customized desktop services based on the nuances of your environment and the technical capabilities of your end-users.
To help your staff use, manage and interact with technology, TEC Services offers:
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Deskside Support - Our personal touch is evident when we work at the employee's desk, troubleshooting problems with software applications, operating systems, printers and network connectivity.
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Technical Support Services - We come to the rescue when your printers, servers, desktops or laptops require break/fix services. Certifications from major vendors demonstrate the broad skill set that we offer.
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Installs/Moves/Adds/Changes - Moving to a new office? Rolling out a new operating system? We can help you set up new technology and transition computers to different users by documenting all appropriate information, physically installing the hardware and software, and training end-users on their new system.
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Asset Tracking - We keep you organized by gathering detailed data about your IT assets, including serial numbers, application versions, how the machines are working and their overall effectiveness. Through audits and subsequent recommendations, we ensure license accuracy, improve systems performance and obtain maximum value from your IT investment.
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Projects - Our team is always happy to complete special projects throughout the life-cycle of your equipment. Whether you need assistance with migrations and roll-outs or you want to create a standard image for use in the future, we provide top-of-the-line desktop services.